The Insight Architect

Designing Insight for Action

The human judgment layer that turns market research, user insight, and analytics into clear business action.

Let's talk
In the age of AI, generating insight has become cheap and instantaneous.
Acting on flawed data generation and interpretation, however, is very expensive.
The Problem

Data is either patchy and unreliable, or overwhelming and AI-generated with no direction. Decision-makers are stuck in analysis paralysis or forced to rely on gut feel, risking costly mistakes when acting on flawed interpretations.

The Solution

The Insight Architect acts as your strategic translation layer. Whether starting from scratch, messy signals, or complex datasets, I bring objective human judgment to cut through noise and convert raw information into clear commercial strategy.

The Practical

Hands-on execution across user research, market research, analytics, and product strategy. I design studies, analyze data, and apply a product management approach to turn signals into shipped decisions. No agency overhead. Just the work, done.

How we work together

Insight Diagnostic

A mapping of your insight infrastructure: where it holds, where it fractures, and what to fix first.

Fractional Insight Leadership

Senior research and insight leadership embedded in your organisation. You get the strategic layer without the full-time hire.

Special Projects

Stakeholder workshops, customer journey mapping, brand tracking, usability research etc. Senior delivery, no agency overhead.

Trusted by teams at

Comedy Central logonickelodeonUniversal Music Group logoZalando logoPenguin Random HouseMetro newspaper logoRTEAn Post logoThe Irish TimesWhat Car? logoPistonHeads logoO2 logoNestle logoSprite logo

What they say

"Her work helped de-risk development decisions and align teams around evidence-based priorities and growth opportunities."

Urs Martini, CTO at STAGE+ (Universal Music)

"With the results of this project, we were able to identify the biggest pain points on the user journey and prioritise the right items on our product roadmap."

Sonja Meriläinen, Product Insights &Strategy, Zalando

"Consistently delivering deep insights that shaped product strategies."

Dr. Mark Specht, EVP GM Central Europe at Paramount

"She speaks the language of design, tech and business, making it possible to connect the different worlds seamlessly."

Florian Knape, Digital Art & Product Design Director at Universal Music

Pauline Keating

Founder & Principal Consultant

I spent twenty years building and advancing insight functions inside some of Europe's most demanding media, music, and ecommerce organisations: Paramount, Universal Music Group, Zalando, Penguin Random House.

What that teaches you: the problem is almost never the data. It is the layer between data and decision, where the culture is either resistant to what insight reveals, or has simply never built the conditions for it to land.

I  built The Insight Architect to work at exactly that layer. Embedded directly with your leadership, product, and marketing teams. Senior enough to see the whole system. Independent enough to say what internal teams often cannot. Experienced enough to align it.

No agency overhead. No handoffs. Just the work, done by someone who has spent two decades on both sides of this problem.

Request Consultation

Let’s discuss where your insight landscape is and how I can help. Drop a brief note below, and I will get back to you within 24 hours.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.